We hope you enjoy what you ordered! But in case you're not 100% satisfied, we've made the return process super easy.
    1 The product itself has quality problems


    2 Product damage occurred during transportation


    3 Incorrect delivery of the goods, the product does not conform to the ordered product, and can apply for return or exchange without affecting the secondary sales.


    The following conditions do not apply to 7 days no reason to return:


    1 Personal customized goods;


    2 The product has been used (the electronic product is considered to have been used once it is energized);


    3 The commodity and its functional parts, accessories appearance wear;


    4 If the outer packaging of the goods is lost or seriously damaged (except for unpacking), it will actually affect the secondary sales of the goods. This situation does not apply for 7 days without reason to return.


    5 Others are not suitable for return according to the nature of the goods, and that have been confirmed by you at the time of purchase as not suitable for return of goods;


    6 Other circumstances in which the goods are not in good condition affecting the second sale;


How to apply for a return


    1. Return and exchange due to personal reasons: Within 7 days from the date of receipt of the goods, send an email to the after-sales service center without affecting the secondary sales. After-sales customer service will accept your request within 1- 3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by yourself.


    2. Return and exchange due to quality reasons: Within 7 days from the date of receipt of the goods, send an email to usaservice@24h-vip.com to the after-sales service center, the customer service will accept the application within 1-3 working days after receiving the mail. Your request, the freight generated by the return and exchange will be borne by us.


    3.About return: Within 7 days from the date of receipt of the goods, please contact the courier company directly. After the courier company receives the goods, the courier company will inform us of the refund related matters. Our company will complete the refund process within 15 working days.


    Please indicate the order number, name, phone number and return to the 24-hour online customer service.